We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

As a patient with the practice you have a right to:

Receive treatment regardless of your age, sex, sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment. Details of the practice boundary can be obtained from the reception staff.

• Confidentiality
• Gain access to an interpreter
• Have your treatment explained to you
• Be treated with courtesy and dignity
• Have a relative, friend or chaperone with you
• Refuse to be treated in front of any medical students
• Complain without discrimination if there is a problem
• Consult with a primary care professional within 24 hours for urgent medical problems

You are responsible for:

• Making and keeping your appointments.
• Notifying the practice in good time, if you are unable to keep any appointment
• Ordering repeat prescriptions in good time, using the advised methods
• Behaving in an acceptable manner
• Informing the practice of any change of name, address or telephone number
• Switching off mobile phones whilst on surgery premises
• Keeping young children in your care under supervision and ensuring they behave appropriately.